Refund Policy

3 day returns policy: Subject to Terms and Conditions. Since we do not stock the products, vendors will make the final decisions on their product refunds. Conscious Kenya will try and make the process as smooth as possible.

Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product, on delivery.
  • Original packaging – the manufacturer packaging
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason – please refer to the section below for the details

Please Note:Items in the categories below will NOT be eligible for a return based on ‘CHANGE OF MIND’. This condition stands even when the seal is still intact. This, therefore, means such items can only be returned if you receive a wrong item or item has a quality issue;

  • Consumable products
  • Books and Stationery
  • Natural remedies
  • Grocer’s Shop/ Fresh foods and other food items
  • Clothing & Accessories
  • Essential Oils
  • Skincare products
  • All Services
  • Events and Tickets

For missing items, wrong items and damaged products especially broken screens please check during delivery and return on the spot or report as soon as possible to enable a return.

Electronic items will only be eligible for return as change of mind if only the seal is intact

What happens once I have returned an item?

  • We will perform a careful quality check.
  • If the claim is valid we will refund you according to your requested refund method.
  • The process may take up to 7 days from when your return request was submitted.
  • If the claim is invalid the item will be sent back to you.
  • We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop on in the future.

All items, terms permitting can be returned within a period of 3 days from delivery date.

We advise you to contact the Vendor for any information you need before purchasing the products.